Customer Service Excellence Workshop

Overview

Great service builds great business.
In today’s competitive tourism and retail industries, outstanding customer care is what sets you apart. This practical, interactive workshop equips front-facing staff with the tools to deliver exceptional service, handle real-world challenges, and create lasting customer relationships.

Whether you’re in a hotel, restaurant, shop, or tour operation, this workshop will help you and your team build stronger service habits for better results — starting now.

Who Should Join

• Hotel, resort, and guesthouse staff
• Restaurant, café, and bar teams
• Shop assistants and retail salespeople
• Tour guides, drivers, and guest service staff
• Front-facing professionals in hospitality, travel, or retail

Workshop Highlights

• Service Mindset – Deliver service that goes beyond expectations
• Clear Communication – Use tone, body language, and words to build trust
• Handling Complaints – Stay calm, respond professionally, and keep customers
• Real Practice – Role plays, teamwork, and real-life customer service challenges

What You’ll Gain

• Stronger communication and listening skills
• Tools to manage difficult customer situations
• Confidence in customer-facing roles
• Greater professionalism and teamwork
• Certificate of Completion

Workshop Details

Dates: Two Tuesdays– August 5 & 12, 2025
Time: 2:00 PM – 6:00pm each day
Location: SHINE
Duration: 8 hours total
Format: Small group, interactive and activity-based
Language: English (Pre-Intermediate (CEFR A2+) or above)
Snacks and refreshments provided
Certificate of Completion awarded

Price

Early Bird: $25 (Register before July 21st)
Regular Price: $30 (After July 21st)