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SHINE International School English Language in Siem Reap Town

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Privacy Policy

Singapore Helm Institute of Education (SHINE)

Siem Reap, Cambodia

Last Updated: July 2025

Introduction

At Singapore Helm Institute of Education (SHINE), we respect the privacy of our students, parents, staff, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable laws and regulations in Cambodia.

Information We Collect

SHINE may collect the following personal information:

  • Student Information: Name, date of birth, address, contact details, academic records, attendance records, medical information, and photographs.

  • Parent/Guardian Information: Name, contact details, relationship to student, and payment information.

  • Staff Information: Name, contact details, qualifications, employment history, and financial information for payroll.

  • Visitor Information: Name, contact details, and purpose of visit.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing educational services and supporting student learning

  • Communicating with parents/guardians about student progress

  • Managing school operations and administration

  • Ensuring health and safety of our school community

  • Processing payments and maintaining financial records

  • Complying with legal obligations

Legal Basis for Processing

We process your personal information based on:

  • Fulfillment of our educational service contract

  • Legitimate interests in operating the school effectively

  • Legal obligations we must comply with

  • Consent where specifically requested

Data Protection Measures

SHINE implements appropriate security measures to protect your personal information:

  • Physical security of our premises and paper records

  • Digital security, including password protection and encryption

  • Staff training on data protection practices

  • Restricted access to sensitive information

  • Regular security assessments

Data Sharing

We may share your information with:

  • School staff who need access to fulfill their duties

  • Educational authorities as required by law

  • Service providers who help us operate (e.g., student information systems)

  • Emergency services when necessary

We will not sell your personal information to third parties or share it for marketing purposes without your explicit consent.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Student records are typically kept for the duration of the student’s enrollment plus a period afterward as required by educational regulations.

Your Rights

Under Cambodian law and best privacy practices, you have rights regarding your personal information:

  • Access your information

  • Request corrections to inaccurate information

  • Request deletion of information where applicable

  • Withdraw consent where processing is based on consent

  • Raise concerns about how we handle your information

Children’s Privacy

We take special precautions to protect children’s privacy. We collect children’s personal information only with parental consent and use it only for educational purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our usual communication channels.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer

Singapore Helm Institute of Education (SHINE)

Address: Phum Trapang Treng, Sangkat Salakamroek, Siem Reap, Cambodia.
Email: contactus@shine-cambodia.com
Phone: (+855) 017 556 000

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