Upselling Workshop

Upselling Workshop

Overview

Great service builds great business, and upselling is the next step to a great customer experience. This interactive, hands-on workshop equips your team with the skills to not only meet customer needs but also enhance their experience and increase revenue. We go beyond simply “selling more” and focus on helping your customers discover products and services that truly benefit them.

This workshop is designed for anyone on the front line of your business who wants to be more confident, help customers more effectively, and boost their own results.

Who Should Join

• Hotel, resort, and guesthouse staff
• Restaurant, café, and bar teams
• Shop assistants and retail salespeople
• Tour guides and guest service staff
• Front-facing professionals in hospitality, travel, or retail

Workshop Highlights

• Upselling Mindset – Learn how to upsell by adding value, not pressure.
• Clear Communication – Use active listening and tailored language to guide customers to the right choices.
• Reading the Room – Understand customer needs and signals to recommend products they’ll love.
• Real Practice – Practice real-life sales scenarios and role-plays to build confidence.

What You’ll Gain

• Confidence in upselling products and services
• Skills to increase average transaction value and revenue
• A mindset focused on adding value for the customer
• Greater professionalism and teamwork
• Certificate of Completion

Workshop Details

• Date: Tuesday, November 11th & Thursday, November 13th, 2025
• Time: 2:00pm – 6:00pm
• Duration: 8 hours total
• Format: Small group, interactive and activity-based
• Language: English (Recommended B1 (Intermediate) or above)
• Snacks and refreshments provided
• Certificate of Completion awarded

Price

• Early Bird: $25 (Register on or before October 31st)
• Regular Price: $30 (After October 31st)