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Participants must complete a free English test and achieve a level 6 (Pre-intermediate) or higher.  All public business courses are taught exclusively in English, as such participants would have a difficult time understanding the content and participating in group discussions at an English level lower than 6.

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Our business programme features certificate modules such as Leadership, Sales, and Customer Service.  All our courses count towards completion of our Certificate of Business Professional (CBP).  Click here to download a short overview of all our business courses.

 
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Leadership

The Leadership module equips the business professional with the skills and characteristics required for effective leadership. Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.

The Leadership module covers all of the essentials of today’s leaders. This is a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.  

For more information on Leadership, click here.

 
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Sales

The Sales module lays the foundation for professional selling by developing the selling process using effective sales methodologies.  You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills. 

The Sales module covers all the major sales stages and teaches the best practices in the sales industry.

For more information on Sales, click here.

 
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Training The Trainer

The Training the Trainer module provides a range of instructional methods needed to develop the skill sets of others.

You will learn and practice the techniques needed for training development and successful on the-job training. This module covers all elements of facilitating an engaging learning experience. 

For more information on Training The Trainer, click here.

 
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Business Communication

The Business Communication module equips the business professional with the best communication practices and develops business communication as a discipline.

The Business Communication module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day to day communication.

For more information on Business Communication, click here.

 
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Customer Service

The Customer Service module provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. 

The Customer Service module provides guidelines for emerging technologies such as Social Media. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide service excellence.  For more information on Customer Service, click here.

 
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Project Management

The Project Management module equips the business professional with leading methodologies and practices in the project management field.  Project management is a requirement for professionals in many fields, with many employers now identifying project management skills as vital for corporate success.

Whether you are a business executive or an information technology professional, this module will enable you to advance your career and develop your professional skills.

For more information on Project Management, click here.

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SHINE specialised short courses and workshops focus on developing a particular skill for the business professional.  These skills include Business Email Writing, Upselling, and Guest Engagement.  All our courses and workshops count towards completion of our Certificate of Business Professional (CBP).  Click here to download a short overview of all our business courses.

 
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Time Management

Time management training begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.

This entire process is supported by a skill set that includes personal motivation, delegation skills, and organization tools. We’ll cover all this and more during this workshop.

For more information on Time Management, click here.

 
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Business Email Writing

This course aims to help you develop the skills and language you need to write effective business emails in English.  This course is designed for learners of Business English at pre-intermediate and intermediate level.  

This course is for business professionals who would like to develop their English email writing skills.

For more information on Business Email Writing, click here.

 
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Upselling

This workshop will give participants the practical skills needed to upsell with confidence. 

In addition, participants will be provided with instructions to create their own policies and procedures to train their staff to upsell successfully

For more information on Upselling, click here.

 
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Guest Engagement

This workshop equips participants with the skills to handle a variety of interactions.  This training covers starting and ending conversations in a professional manner as well as identifying small talk topics.

It helps build confidence when speaking to customers and creates memorable customer service experiences.

For more information on Guest Engagement, click here.

 
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Digital Marketing

This course is for business owners, managers, and sales and marketing professionals who would like to deepen their understanding of Digital Marketing best practices and apply these learning's to their business.

Utilize SEO (Search Engine Optimization) and Google Ad Words to increase traffic to your website and rank higher in search engines.  More traffic = more online bookings.

Understand OTA (Online Travel Agents) best practices to market your hotel online successfully and increase occupancy.

Reach your target audience on Facebook with affordable advertising, increase your followers and reach more people with your social media content.

 

 

 

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Our teambuilding programme is designed to foster team bonding through rigorous but fun activities. We believe that combining fun activities with work facilitates the most effective teamwork at work. 

All of our activities aim to help your team build genuine, collaborative relationships. With these bonds in place, teams are more effective and productive.

SHINE specializes in building custom teambuilding programmes for our hospitality partners who are hosting a corporate gathering.  To discuss your teambuilding needs and to receive a quote, please fill out our contact us form here.

 

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Business English language skills are in great demand all around the world as more and more businesses and organisations conduct their international business operations through the medium of the English language

 
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Business Writing

A course in business writing aims to provide participants with the tools that are required to be successful in written English communication.  

Participants will have the ability to recognize and produce various text types in a confident and professional manner, with the goal of the course to increase participants confidence in their written English.

Our facilitator works closely with each participant, monitoring progress in reading, evaluating and commenting on practice writing activities, and coaching participants through the learned skills.

 

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Business Conversation

A course in business conversation is the ideal course if you want to listen more attentively, speak more confidently, and communicate more clearly in English. 

During this class, participants will become more familiar with business language and vocabulary, polite body language, as well as welcoming and engaging customers.Discuss world news, global concerns, and many other interesting topics with our international English teachers and your classmates.

 

 

 

 
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SHINE has been delivering courses and workshops to a wide range of partners in the hospitality, NGO, and corporate industries. We are honoured to be partners with the following businesses:

 

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Our alumni group gives participants of our courses an opportunity to network with other business professionals in Siem Reap.  In addition we provide follow up advice, links to interesting news articles, and more on our GBP Facebook group. Only participants who have completed a certificate module are invited to this exclusive club.

 
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Please have a look below for upcoming business courses and events in the business programme.